Job Description

Job Summary: The Hotel Manager serves in a supporting role to General Manager. The Hotel Manager is responsible for the development and execution of hotel operations while maintaining the integrity of brand service standards. The Hotel Manager will oversee the daily operation of all resort departments including, but not limited to Front Office, Housekeeping, Maintenance, and administrative tasks. The Hotel Manager is responsible for various financial aspects of the hotel and for ensuring all relationships with our guests, employees, sales, and vendors are maintained positively and professionally at all times. Work Hours Will be required to work flexible scheduled shifts based on business needs. Scheduling includes holidays, nights, overnights, and weekends depending on hotel events and functions. Primary Responsibilities Assisting the Operational and Financial Management of the Property Verifies that all brand standards are being maintained in each area of the property. Verifies that all team members meet or exceed all brand requirements. Manages the operation of all property departments. Maintains current licenses and permits as prescribed by local, state, and federal agencies. Provides a safe working environment in compliance with OSHA/MSDS. Review financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Complies with all corporate accounting procedures. Performs required annual Quality audit with GM Supporting the Management and Development of Departmental Teams Stays readily available/approachable for all employees. Extends professionalism and courtesy to employees at all times. Leads by example demonstrating self-confidence, energy, and enthusiasm. Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations. Sets clear performance expectations with the General Manager. Assists team supervisors with constructive coaching and counseling. Solicits feedback for continuous improvement. Managing the Guest Experience Extends professionalism and courtesy to guests at all times. Motivates and encourages staff to solve guest and employee-related concerns. Provides excellent customer service by being readily available/approachable to all guests. Takes proactive approaches when dealing with guest concerns. Assists employees in understanding guests' ever-changing needs and expectations, and how to exceed them. Verifies that orientations for new team members are thorough and completed in a timely fashion. Takes proactive approaches when dealing with employee concerns. Performs other duties as assigned and needed. Job Requirements Understand the mission, vision, and goals of the resort. Must possess excellent communication, follow-up, and organizational skills. Sets high personal performance standards. Must be proactive and have a creative, positive, and focused vision. Maintaining confidentiality and sensitive information is a must. Strong computer skills and proficiency in Microsoft Office. Strong leadership skills and the ability to apply them in a dynamic environment. Establish goals and objectives for the department. Well organized, focused, and complete all work assigned. Work cohesively with co-workers and all departments as part of a team. Build morale and promote positive employee engagement. Follow all appropriate policies and procedures while constantly striving to improve standards of operations. Ability to read, comprehend, and write instructions, correspondence, reports, and memos. Ability to communicate verbally and electronically with guests, management, co-workers, Ability to effectively present information to associates, management, guests, members, marina tenants, and the public in one-on-one and group situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to understand guest service needs Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures. Perform all additional duties as assigned by management. Skills and Abilities Strong leadership skills and the ability to apply them in a dynamic environment. Participate in establishing goals and objectives for department. Must have strategic planning skills; ability to translate financial concepts into actionable business strategies and tactics. Must be able to define problems, collect data, establish facts, and draw valid conclusions. Understand and align with the mission, vision, and goals of the hotel. Prioritize tasks, work efficiently with limited supervision, and manage multiple tasks with attention to detail, speed, and accuracy. Communicate effectively in the primary workplace language, demonstrating excellent communication, follow-up, and organizational skills. Work well under pressure and in challenging conditions, using good judgment to resolve problems, follow directions, and collaborate effectively as part of a team. Physical Requirements The minimum physical requirements for this position include but are not limited to: Must be able to lift and/or carry up to 40 pounds frequently Ability to stand for extended periods of time Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests in-person and phone conversation Ability to bend and twist, push, and pull, stoop, and kneel Ascend and descend a ladder Disclaimer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: selectserviceshr@peregrineHG.com. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace. I acknowledge that I have received, read, and understood the job description. I understand the responsibilities, duties, and expectations outlined in this description and agree to perform them to the best of my ability. I understand that the job description is intended as a general guideline and may be changed as necessary to meet the company's needs. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. KSL Resorts

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