IT Help Desk Technician Job at McLane Intelligent Solutions, Temple, TX

eHhmSDBaNU8rWGlMTFNpSy9HclJ4T2R1a0E9PQ==
  • McLane Intelligent Solutions
  • Temple, TX

Job Description

At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.

Responsibilities:

  • Provide first-level technical support to end users for various software and hardware issues.
  • Document all interactions and resolutions in our ticketing system for tracking and future reference.
  • Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.
  • Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.
  • Continuously learn and stay updated on new technologies and systems relevant to the company's services.

Requirements

  • Strong passion for technology and helping others with IT issues.
  • Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.
  • Excellent communication skills and a customer-oriented attitude.
  • Experience with ticketing systems and remote support tools is a plus.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Helpful to have IT certifications such as CompTIA A+, Network+ or similar.
  • High school diploma required; Associate's or Bachelor's degree in IT or related field preferred.
  • Previous experience in a Help Desk role or customer service experience is highly valued.

Benefits

  • Competitive base salary.
  • Comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Ongoing training and professional development opportunities.
  • Fast-paced and collaborative work environment with opportunities for career advancement.

Job Tags

Full time, Remote job,

Similar Jobs

European Plus Inc.

Automotive Technician Job at European Plus Inc.

 ...Weekends are for FAMILY !!!!! European Plus is a reputable and growing independent repair facility that specializes in BMW, Volvo, Mercedes, VW, Audi, and Porsche. We also handle a few Asian and exotic vehicles. The shop has been in business for 31 years and is locally... 

ABM Industries

Overnight Valet Coordinator Job at ABM Industries

 ...responsible for overseeing the day-to-day operations of a valet parking service, including managing a team of valet attendants,...  ...tip distribution, and reporting revenue data.**Compliance:**Enforcing company policies and safety regulations related to valet parking... 

Agile Cold Storage

Human Resources Supervisor Job at Agile Cold Storage

 ...Storage Claymont, DE (On-site) HR Supervisor Job Description We are searching for an experienced HR supervisor to lead every stage of the recruitment process and address all staff-related issues. The HR supervisor's duties include liaising with recruitment... 

Powers Translation International Co., Ltd

Korean to traditional Chinese Game translator wanted Job at Powers Translation International Co., Ltd

 ...6.Benefits: working on top video game titles, Organizing work autonomously7.Translation price: competitive price to be discussed after passing our language tests. 8.The applied translators should:a. Send your updated CV to usb. Accept to do a free test and pass it.

National Concessions Management, LLC

Airport Lounge Ambassador Job at National Concessions Management, LLC

 ...Job Description Job Description Do you have what it takes to work in one of the busiest airport lounges in Atlanta? If so, we're looking for YOU ! Do you have experience working in a restaurant, country club, night club, hotel or have an interest working in hospitality...