Job Description

About ROBO:

ROBO is a fast-growing IT managed service provider (MSP). We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you are looking for a chance to grow and thrive on technical challenges to solve, we-re your dream come true.

ROBO Culture:

ROBO is founded on its 6 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, Adapt and Overcome, A positive energetic environment brings life to work! ROBOs live out the core values every day and are fanatical about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skills and knowledge to reach beyond their potential.

Position Summary:

We are seeking a skilled, reliable and action-oriented IT Technician to join our team in Midland, TX. This hybrid role involves working both from your home office and at client locations. The On-Site Support Specialist will work closely with our clients to close tickets and projects in an urgent manner, while seeking out additional opportunities to provide value. This person will spend approximately half of their time on-site with our clients, and is the face of our organization, becoming a trusted partner with those we serve. This role requires someone who is prepared, organized and documents their work in order to be successful. This role will also be responsible for setting up desktops and laptops, providing basic IT support, and assisting the Helpdesk team at the ROBO office as needed.

Responsibilities

• Be available to travel onsite to various clients in Midland, TX
• Remote Support from your home office: Offer remote assistance to clients for quick resolution of IT issues
• Deliver, install and configure computers, laptops, routers, monitors, firewalls, etc. at client sites
• Documentation: Create and maintain accurate records of client interactions, issues resolved, and equipment deployed
• Work within ticketing system
• Collaboration: Work closely with other team members to ensure comprehensive support and service delivery
• IT Support involving core business application and operating systems, as well as virtual environments
• Connect with ROBO 3rd parties to help troubleshoot issues
• Monitor calendar, email and schedule with real-time update

Qualifications

• Minimum of 2 years of experience in IT support, preferably within an MSP environment
• Experience working on-site in client environments
• Ability to travel to client sites as needed
• Problem-solver with an urgency to meet deadlines
• Certifications in IT is highly preferred (A+ Certified, Network+, ITF, Etc.)
• Ability to work independently and on multiple priorities
• Experience with Microsoft Office required

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