Job Description
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a ServiceNow Developer/Administrator to work in the Enterprise HR Business unit in Merrimack, New Hampshire.
Interested in this role You can find all the relevant information in the description below.
This role will be a key player on the Enterprise HR / Payroll Platform team, supporting ServiceNow. You will be part of a team focused on increasing efficiency and transforming the internal case management tool through technology. You be focused on the enhancements of ServiceNow and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide on-going support in an Agile environment.
The Expertise we’re looking for
Bachelor’s degree or equivalent work experience
A minimum of 2+ years Business / Systems Analyst experience in ServiceNow.
2+ year’s experience in JavaScript on ServiceNow platform
5+ years ServiceNow configuration experience and/or 2+ years of ServiceNow development experience
Experience in Human Resources a plus, but not required.
Experience with requirements definition, documentation, and refinement
Experience with end-to-end test planning and execution
Strong analytical and problem-solving skills, with high attention to detail
Strong written and communication skills
Excellent interpersonal skills
Experience in a fast paced, agile environment
Platform experience
The Purpose of Your Role
The ServiceNow HR Analyst/Developer will be a part of a team that will manage day to day enhancements and fixes. This role will facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing customer interests. Your role will also ensure the accurate collection, control, processing, and maintenance of confidential employee record data. This position will have the opportunity to work across many different Fidelity teams.
The Skills You Bring
You are analytical, technical, problem-solving and communication skills are a key strength
You are highly organized and have a strong ability to prioritize and work under tight deadlines
You understand the importance of being detail oriented complemented by a high degree of accuracy
You have experience with configuring ServiceNow
You have a keen ability to build and influence relationships
You are a self-motivated team player with the ability to work independently
You have good business judgment and ability to maintain confidentiality of all data
Your attention to detail consistently generates high quality output is a priority in your daily work
The Value You Deliver
Manage end to end implementation of ServiceNow enhancements and defects
Research and advise on existing and upcoming capabilities of ServiceNow
Research and implement solutions to incidents and requests
Update standards and procedures documentation as required
Coordinate & Publish HR Knowledgebase articles
Creation of automated test scripts to be used for future upgrade releases
Leverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements
Building trust and leverage solid working relationships with key business partners
Dynamic Working
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days) in a Fidelity office.
Job Tags
Temporary work, Work experience placement,