Job Description

Job Description

Job Description

Spa Co-Manager

Looking for a nourishing work environment, surrounded by talented and interesting people, with room to grow? We're currently seeking a hands-on enthusiastic Spa Co-Manager at our S. Lamar location who has a passion for excellence & an entrepreneurial spirit for our vibrant day + med spa. If you are contagiously positive with an outgoing personality and you excel with sales and high volume booking, and possess a proven track record of managing and developing a strong, inclusive team, read on.

The BEST Spa in Austin

LIVE LIFE LOVE LIFE

Viva is an Austin based, day and med spa started in June of 2005 by three women. We're fast growing, hip and locally-owned, with three locations in Central Austin. We attribute much of our success to our incredible employees, and are firm believers in taking care of our talented people who, in turn, pamper our guests with 5-star care.

VOTED BEST SPA

Austin Chronicle; Austin Monthly; and Austin Young Chamber of Commerce

We're extremely proud to have been ranked Best Places to Work by the Austin Business Journal four times. Our low employee turnover rate is a testament to our most important values, including providing a happy and prosperous employee experience by maintaining a safe and nourishing place to work, along with a fun & caring culture, and a growing list of competitive benefits.

We're extremely proud to have been ranked Best Places to Work by the Austin Business Journal four times. Our low employee turnover rate is a testament to our most important values, including providing a happy and prosperous employee experience by maintaining a safe and nourishing place to work, along with a fun & caring culture, and a growing list of competitive benefits.

Is Seeking Experts Like YOU

• At least one year of professional experience in a day and/or med spa, hotel, salon or high-end hospitality customer service role in management capacity, preferably with spa booking software with an emphasis on high volume booking.

• Working experience using MS Office and/or Google Drive. Prior experience with Zenoti, Chatra and Slack a plus!

• Critical conversation and mediation skills with ability to diffuse stressful situations, turn unhappy guests into loyal customers, and to keep your team feeling energized and inspired

• Sales and education-driven, with a natural ability to cross-book and upgrade, and a passion for growing others in this capacity

• A warm, calm and caring demeanor

• Strong leadership and mentorship skills

• 5 Star customer service wizard with multi-line phone system expertise

• An acute attention to detail; ability to think on your feet

• Superior time management and organizational skills

• A responsible; wellness-oriented team player, with a strong work ethic

• Curiosity and knack for building relationships and engaging people

• A natural ability to inspire, educate and grow business and people

• Professional communication skills, both written and verbal

• Consistent attendance + punctuality + ability to work weekends and some holidays

• Able to lift at least 25 pounds

• Willingness to make a one year commitment to your permanent schedule, and within your department is required.

BRIEF OVERVIEW OF RESPONSIBILITIES

• Manage day-to-day operations to ensure Viva achieves projected sales goals, business objectives

• Ensure that your Viva location is always operating at or above Viva’s 5 star standards and that guests, employees and facilities have everything they need to be successful in all aspects

• Evangelize the brand! Exude warmth and a can-do attitude

• Hire, train, coach, set performance goals, provide disciplinary action with proper documentation, and manage employee terminations as needed

• Meet and exceed key performance indicators

• Demonstrate enthusiastic and outstanding customer service in courteous and attentive manner

• Educate guests on all services, amenities, & home care to optimize their experience while maximizing books

• Research and resolve guest-relations issues and employee matters in a timely manner

• Maintain safety standards and cleanliness, keeping work area clean and equipment properly sanitized

• Oversee overall "opening day" appearance of the location

• Oversee inventory and orders

At the GREATEST PLACE TO WORK

• The most awesome co-workers you can imagine!

• Among the highest pay in the industry

• Incentive & bonus potential

• Health, Dental and Vision benefits at 30 hours per week

• 3 Weeks PTO at 30 hours per week

• Matching 401k plan (for qualified employment status)

• Paid Parental Leave

• Deep discounts on services and retail

• CEU Allowance after 6 months of Employment

• Ongoing training; opportunities to grow

BE HERE NOW.

If spreading love by serving people makes your heart skip a beat, and you value Authenticity, Excellence at Every Touchpoint, Doing the Right Thing, and 360 Degrees of Excellence, YOU BELONG HERE.

Send us your resume along with a cover letter outlining why you'd be the ideal fit for this position at Viva Day Spa + Med Spa.

• Bonus points for completing this sentence in your response:

I do my part to help make the world a better place by_____.

We look forward to hearing from you!

We’re proud to provide equal opportunities to all employees and applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, results of genetic testing or other applicable legally protected characteristics.

This position does require a background check due to the personal nature of our business.

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